More Than Language: Why Multilingual In-Home Care Matters

While CASL is widely known for providing culturally and linguistically responsive care to Chinese-speaking communities, that commitment extends far beyond one language. 

Across Chicago, CASL also serves Spanish-speaking older adults and families—ensuring that language is never a barrier to receiving quality care, support and dignity at home. 

For older adults receiving in-home care, communication is everything. It’s how needs are expressed, how trust is built and how care is delivered. But for many Spanish-speaking clients, language barriers can make even basic interactions difficult. 

“And then providing that service and support is huge,” says Anita Novillo, CASL’s Field Supervisor for In-Home Services. “When I meet clients who are only Spanish speaking, they tell me, ‘We’re so happy you’re here.’ Before, they didn’t feel comfortable asking questions because they weren’t sure they would be understood.” 

That shift from hesitation to confidence is transformative. 

“My presence… reinforces that they feel supported, they feel heard and they feel seen,” Anita explains. “Now they feel free and confident that their needs will not only be addressed but met.” 

At its core, multilingual care is about more than translation—it’s about connection.  

“Facilitating communication helps establish a trusting relationship with families and clients,” Anita says. “When a client is not heard or understood, their needs won’t be met. That’s the baseline challenge.” 

Without linguistically appropriate support, many families are forced to step in as full-time caregivers. Anita recalls hearing from daughters who had to leave their jobs to care for aging parents due to a lack of Spanish-speaking services. 

“When they come to CASL, they’re able to go back to work,” she says. 

CASL’s commitment to multilingual care also reflects the diverse communities it serves. During the COVID-19 pandemic, many underserved neighborhoods across Chicago faced significant gaps in access to care and resources. 

“These were communities running to food banks, churches and other organizations—but it wasn’t enough,” Anita says. “CASL stepped in because there was a need.” 

Today, that work continues—and the impact is felt every day. 

“I get calls frequently from our Spanish-speaking clients,” Anita shares. “They’re very, very happy. That’s what really warms my heart.” 

At CASL, multilingual care is about more than meeting immediate needs—it’s about building trust, restoring confidence and ensuring every client feels seen, heard and supported.